Tough Talk

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TIP # 24 | Stick to what you know
Resist the urge to weigh in on topics if you're not an expert
 • 
Kay Lough
2
Occam's Razor
Search for an explanation that uses the fewest number of elements
 • 
Kay Lough
Murphy's Law
Anything that can go wrong probably will
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Kay Lough
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TIP #11 | Every word counts
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1
TIP #22 | Handle it locally
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2
Occam's Razor
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TIP #23 | It's not personal
 • Kay Lough
1
TIP #10 | You must have a plan
 • Kay Lough
2
Murphy's Law
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TIP #23 | It's not personal
Even though it hurts, it's not really about you
 • 
Kay Lough
1
TIP #22 | Handle it locally
Don't kick it up to corporate unless you have to
 • 
Kay Lough
2
TIP #21 | Give it a minute
Process destructive emotions before you start talking
 • 
Kay Lough
2
The One-on-One Tough Talk
BONUTS CONTENT: Resolving conflict is a different animal, but some of the previous tips apply
 • 
Kay Lough
TIP #20 | You can't reach everyone
"Shake the dust off your feet" and move on
 • 
Kay Lough
1
TIP #19 | Say It In Writing
Sometimes a written statement is best
 • 
Kay Lough
TIP #18 | Choose the correct audience
Not everyone needs to hear from you; choose carefully
 • 
Kay Lough
TIP #17 | Emotions are good
You're not a robot so don't act like one
 • 
Kay Lough
TIP #16 | It's okay to say "I don't know"
It happens to everyone no matter how prepared they are
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Kay Lough
Tough Talk
Tough Talk
Tough Talk is a newsletter of tips drawn from my 20+ years of experience coaching people to communicate clearly and purposefully about difficult topics in order to solve problems.
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